★★★★★
“My skin looked instantly more fresh.”
“I love how easy this is to use. My skin feels softer and looks much more hydrated and dewy after applying it.”
VELLSKIN PDRN Glow Balm
Refund policy
RETURN & REFUND POLICY
Last updated: September 14, 2026
At VELLSKIN, we want you to feel confident about your purchase. If you are not completely satisfied with your order, please contact us and we will do our best to help.
RETURNS
We accept eligible return requests within 30 days of delivery.
To be eligible for a return:
• The item must be unused and unopened.
• The product must be in its original packaging.
• You must provide your order number.
• The return request must be submitted within 30 days of delivery.
Due to hygiene and cosmetic safety considerations, opened or used skincare products generally cannot be returned unless the product arrived damaged, defective, or incorrect.
HOW TO REQUEST A RETURN
Please contact our customer support team at support@vellskin.com before sending anything back.
Include:
• Your order number
• Your name
• The reason for the return
• Photos, if the product arrived damaged or incorrect
We will provide return instructions if your request is approved.
RETURN SHIPPING
Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.
If your order arrived damaged, defective, or you received the wrong item, please contact us before returning it. We may provide a replacement or refund and may cover reasonable return shipping costs.
REFUNDS
Once your return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow several business days for your bank or payment provider to process the refund after it has been issued.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery at support@vellskin.com with your order number and photos of the issue.
We will review the situation and provide an appropriate solution, which may include a replacement or refund.
NON-RETURNABLE ITEMS
Opened or used skincare products are generally not eligible for return due to hygiene reasons, except where required by applicable law.
SALE ITEMS
Unless otherwise required by applicable law, discounted items are subject to the same return conditions described above.
CANCELLATIONS
If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or has been shipped.
CONTACT
For questions regarding returns or refunds, please contact:
VELLSKIN
Email: kasymovaanna2@gmail.com
